Pilot fish works for IT Director of a non-profit organization and together with the usual things his Department also processes thank-you gifts for people who donate money.
"A year, the Organization decided to tie all the reviews of the performance metric for managers," says fish. "I sat down with my boss to discuss meaningful metrics that would make sense for the areas of reporting to me.
"Gift processing, suggested that we should have a metric to increase the number of gifts for my staff placed be higher compared to the previous year, with a stretch goal of 10 per cent more than 5 percent.
"I had to explain to you that we are only 100 percent of gifts arrive, not more and not less. It took several attempts to get her to understand why. "
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